Attention Residents HUD Needs to Hear from YOU! Bi-annually, the Department of Housing and Urban Development (HUD) evaluates the performance of the Mexico Housing Authority (MHA) using the Resident Service and Satisfaction Survey. The survey is designed to measure the satisfaction and overall experience of public housing residents with their living conditions. Not every MHA household will receive a survey in 2009. HUD randomly selects households to receive the survey, and different families are selected each year. If your family is selected, please take the time to complete and return the survey. Your responses are very important to the success of the survey! The results of the survey will be used to help HUD determine what improvements the MHA needs to make in the areas of maintenance and repair, services, communication, safety, development appearance, and overall satisfaction. Resident participation is essential to the survey's success. Your opinion is important to HUD! What is the Customer Service and Satisfaction Survey? The Department of Urban Development (HUD) Office of Public and Indian Housing, Real Estate Assessment Center (PIH-REAC) measures your housing agency’s performance using the Public Housing Assessment System (PHAS). PHAS evaluates the physical condition, financial condition, management operations, and resident satisfaction for all housing agencies in the United States. PHAS will measure overall resident satisfaction with living conditions using the Customer Service and Satisfaction Survey. Your household may be randomly selected to participate in this survey. Will anyone know what I said in the survey? (Is the survey confidential?) If you receive a survey, you should not write your name on it. HUD is committed to ensuring that the Mexico Housing Authority will not know who participated or how individuals responded. The survey is administered and results stored by an independent contractor outside of HUD, and your identity will remain confidential. Only the overall results of the survey will be shared with the Mexico Housing Authority. How is this survey different from other development surveys? Your satisfaction and experience with your living conditions will be included in HUD’s bi-annual evaluation of the Mexico Housing Authority. This survey was collaboratively developed with the help of HUD officials, public housing resident leaders, and representatives of the industry. Who will receive this survey? All public housing authorities throughout the nation will be included in the survey process. Not all residents will receive a survey. Residents will be chosen randomly using an automated computer program. The survey is administered bi-annually, so if you do not receive a survey this year you may in the future. How will the survey results be used? HUD will use the overall results of the survey to help determine resident satisfaction in five areas (maintenance and repair, services, communication, safety, and development appearance). Whom do I contact if I have any other questions? If you have any questions about the Resident Service and Satisfaction Survey, call REAC’s Technical Assistance Center at 1-888-245-4860 (calls are toll free).